Support / Help / FAQ-2
You can choose a specific doctor or hospital or we can help you find a doctor by symptom or specialty. You enter the symptoms, upload reports if you want to, book an appointment , make the payment and consult with your doctor instantly. Once your consultation is complete, you will receive a summary of the consultation with prescriptions if any.
Tele-consults are not a replacement for physical consults. But today most common medical problems can be addressed through a video consultation, especially followup consultations. For medical emergencies it is advised to go to the nearest doctor available in person.
A doctor can prescribe medication and diagnostics subject to the governing Telemedicine guidelines. The platform will enable the medicines to be delivered and the diagnostic tests to be performed from home wherever possible.
Every doctor consulting on the platform is carefully screened and their medical qualification is verified before they commence their services on the platform. We also provide a brief profile of the doctor to help you understand him/her and their qualification and experience. There is a continuous feedback mechanism from the patients that help give you further insights about the doctor.
Please get your device ready for your online doctor visit. Go to https://consult.curable.care/precall-test & click ‘Start Test’. This will ensure your device is compatible and ready for the online consultation with your doctor.
At the appointment time, you can take the call through mobile.
|SMS||Click on the link to start the call. The link will become active 5min before appointment time||–|
|Click on the link to start the call. The link will become active 5min before appointment time||Click on the link to start the call. The link will become active 5min before appointment time|
|Dashboard||Please login & wait in the dashboard. Call will come 5min before the appointment time. And if you haven’t picked it, call will again come exactly at appointment time. Click ‘Accept’ to start the call||Please login & wait in the dashboard. Call will come 5min before the appointment time. And if you haven’t picked it, call will again come exactly at appointment time. Click ‘Accept’ to start the call|
And at any point, if you get dropped off due to any issue, please follow the steps below:
|SMS||Click on the link to join the call||–|
|Click on the link to join the call||Click on the link to join the call|
|Dashboard||Please click on Consultations -> Select the consultation ID -> Join call||Please click on Consultations -> Select the consultation ID -> Join call|
For any support, please call us at +91 8072894768
We at Curable ensure that every consultation on Curable is private & confidential. We give a lot of importance to privacy and we are compliant with industry standards to ensure that all consultations done on the platform are secured with 256-bit encryption. Your information is stored on our secure servers and we take every measure to ensure your privacy and the safety of your data.
No. All you need is a computer or smart-phone. The device must have a reliable internet connection and a camera (for video chat).
Typically a video consult takes 10-15 minutes.
The language preference of each doctor is listed. You can choose the doctor based on your language preference as well.
All available digital modes of payment are available and you can conveniently pay for your consultation ahead of time.
It is very similar to your in-clinic physical visit. During your visit, the doctor will ask you questions about your health history and symptoms to get a better understanding of what’s bothering you. Based on this assessment they will recommend a treatment plan and, if needed, send a prescription to the pharmacy you select.